Last updated: February 09, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

This Privacy and Data Protection Policy sets out the basis which MT5 SOLUTION Ltd (“we”, “us”, or “our”) may collect, use or otherwise process personal data via our website mt5solution.com (“Website”) and all related websites as specified below, downloadable software, mobile applications including desktop applications (collectively “Products”), and other services provided by us and on which a link to this Privacy Policy is displayed, and all other communication with individuals through written or oral means, such as email, chat or phone (collectively together with the Website and Products, our “Services”).

We are committed to safeguarding your personal information that you entrust to us while using our websites and Services, including use of the following:

mt5solution.com

www.mt5solution.com

www.mt4assets.com

MT5 Solution software applications for Windows, iOS and Android.

Definitions

Personal Data: refers to any information pertaining to an identified or identifiable individual (referred to as the ‘data subject’). An identifiable individual is someone who can be directly or indirectly identified, particularly through an identifier such as a name, identification number, location data, online identifier, or through factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.

Processing: encompasses any operation or series of operations carried out on personal data or sets of personal data, whether automated or not. These operations include collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or any other means of making the data available, alignment or combination, restriction, erasure, or destruction.

Restriction of Processing: denotes the act of marking stored personal data with the intention of limiting their processing in the future.

Controller: refers to a natural or legal person, public authority, agency, or any other entity that, either alone or jointly with others, determines the purposes and means of processing personal data. In cases where Union or Member State law determines the purposes and means of such processing, the controller or the specific criteria for their appointment may be established by Union or Member State law.

Processor: signifies a natural or legal person, public authority, agency, or any other entity that processes personal data on behalf of the controller.

Consent of the Data Subject: signifies the voluntary, specific, informed, and unambiguous indication of the data subject’s wishes. This consent can be expressed through a statement or a clear affirmative action, indicating agreement to the processing of personal data concerning the data subject.

1. Collection and Use of Information

1.1 We collect information primarily through two channels:

1. a) Information directly provided by you via our websites or upon your request regarding our products or services.
2. b) Information received from the use of our products and services, including but not limited to our websites.

1.2 We may collect your personal information from various sources, which include but are not limited to:

– Website forms and registrations for software products/applications.
– Physical forms.
– Communication over the telephone or email.
– Introducing agents.
– Existing clients or employees.
– Service desk tickets.
– Online live assistance and support.
– Social media and social networking platforms.
– Advertising counters and identifiers on websites.

1.3 We may collect and utilize your personal data for various purposes, as outlined below:

(a) Fulfilling contractual obligations or providing requested goods and/or services to you.

(b) Verifying your identity.

(c) Addressing and managing queries, requests, applications, complaints, job inquiries, and feedback.

(d) Managing and maintaining your relationship with us.

(e) Sending you marketing information, such as surveys and questionnaires, regarding our products or services.

(f) Complying with applicable laws, regulations, codes of practice, guidelines, directives, or rules, and assisting in law enforcement and governmental/regulatory investigations.

(g) Any other purposes for which you have provided the information.

(h) Transmitting information to affiliated third parties, including our third-party service providers, agents, and relevant governmental/regulatory authorities, both within Europe and non-EU jurisdictions, for the aforementioned purposes.

(i) Any other incidental business purposes related to or associated with the above.

(j) Updating, rectifying errors, administering, and enhancing the features and functionality of our applications and associated services.

(k) Analyzing application performance through the collection of statistical data.

The purposes mentioned above may continue to be applicable even in situations where your relationship with us, such as a contractual agreement, has been terminated or altered in any way. This applies for a reasonable period thereafter, including, if applicable, a period necessary for us to enforce our rights under any contract with you or for other lawful purposes.

In addition to the specific purposes outlined in this section, we may also process your personal data when it is necessary to comply with a legal obligation or to protect your vital interests or those of another person.

We collaborate with reputable companies to provide our services. These companies handle tasks such as processing and delivering information, publishing content in our applications, delivering services through our websites, and conducting statistical analysis on application usage. These service providers are granted limited access to your information, only as necessary to deliver the service. We require them to adhere to our Privacy Policy or a similar policy.

Rest assured, we do not sell, rent, lease, or freely distribute our mailing lists to any third party.

Please be aware that when you voluntarily disclose personal information in your profile, forums, or comment sections, it becomes publicly available and can be viewed by other users. Our forums, chats, and other community areas accessible through our websites and applications are public. Therefore, it is important not to disclose any information that could be used to identify you or others. We cannot guarantee the security and protection of information disclosed in these areas.

We prioritize the privacy and security of your personal data. By processing your information responsibly and collaborating with trusted partners, we strive to provide a safe and reliable service.

1.4 Protection of Minors’ Personal Information and Privacy

At MT5 SOLUTION Ltd, we place great importance on safeguarding the personal information of minors. We are committed to not knowingly collecting any personal information from individuals under the age of eighteen (18). Our website and services are specifically designed for individuals over the age of eighteen (18), and we cannot be held responsible for any failure to comply with this requirement.

We strongly urge parents and legal guardians to take appropriate measures to prevent children under the age of eighteen from accessing this website without proper permission.

In the event that we become aware of receiving personal information from a visitor under the age of eighteen (18), we will promptly delete such information and refrain from using it.

We understand the significance of protecting minors’ privacy and are dedicated to ensuring a safe online environment for all users.

1.5 Collection of Other Information

In addition to personal information, we may gather non-personal information regarding the utilization of our Software Applications, visits to our websites, or the use of supplementary services. This includes tracking the links you have clicked, the software or information you have downloaded, and any other activities associated with the use of our products or services. Furthermore, we may collect specific technical details that are essential for the smooth operation and regular updates of our products and services. Additionally, we may compile anonymous statistics on the usage of these products and services, as well as any error reports received.

Our commitment to providing a comprehensive user experience extends beyond the collection of personal information. By gathering this non-personal data, we aim to enhance our understanding of user behavior and preferences, ultimately improving the quality and functionality of our offerings. Rest assured, all information collected is treated with the utmost confidentiality and is solely used for internal purposes.

2. Cookies

Cookies are small text files containing a combination of numbers and letters that are automatically stored on your hard disk each time you visit a specific webpage. These files serve the purpose of identifying your browser when you revisit the same website. Moreover, cookies have the ability to retain user preferences and other relevant information.

In order to manage your privacy settings, you have the option to configure your browser to either reject all cookies or notify you whenever a cookie is received. However, it is important to note that certain website features or services may not operate optimally if you choose to decline the receipt of cookies. Rest assured, any data collected through this process cannot be used to personally identify individual website users. Furthermore, cookies are incapable of executing programs or transmitting viruses to your computer.

3. Protection of Personal Data

At our organization, we are committed to safeguarding the personal information you provide to us. We take extensive measures to ensure the security and privacy of your data, both during transmission and once it is in our possession. Our comprehensive approach includes employing appropriate administrative, technical, and physical safeguards to protect against any unauthorized access, alteration, disclosure, or misuse of your personal data.

To achieve this, we have implemented various security measures such as firewalls, password protection, and access controls. These measures are designed to prevent accidental or unlawful destruction, loss, or any other form of unauthorized processing of your personal data.

However, it is important to note that despite our best efforts, no method of transmission over the Internet or electronic storage can guarantee absolute security. While we strive to protect your information, we cannot warrant the security of any data you transmit to us. Therefore, any transmission of personal data is done at your own risk.

Furthermore, we cannot guarantee that your information will never be accessed, disclosed, altered, or destroyed due to a breach of our physical, technical, or managerial safeguards. In the event that you suspect your personal data has been compromised, we encourage you to contact us immediately.

4. Retention of Personal Data

We may retain data for varying periods of time, depending on the purpose, as required by law, our legitimate interests, or best business practices. Additionally, certain legal obligations, processes, or inquiries may necessitate the retention of specific data.

5. Data Transfers Outside the EEA

With a global presence and representative offices in Singapore, Australia, Turkey, Switzerland, The United Kingdom (UK), USA, and Canada, we may have processors in different countries worldwide. Consequently, your personal data may be processed, used, or transferred outside the European Economic Area (EEA). Rest assured, we take all necessary precautions and implement appropriate safeguards and security measures in accordance with relevant national and international laws.

6. Changes to this Privacy and Data Protection Policy

6.1 We reserve the right to periodically revise and update this Privacy and Data Protection Policy, either in part or in its entirety, by publishing the new version on our website.

6.2 We strongly encourage you to regularly check our Privacy Policy to stay informed about any changes.

6.3 To access the most recent version of our Privacy Policy, please click on the link provided at the following address: mt5solution.com/privacy-policy. In the event of any revisions, the new version of the Privacy Policy will become effective upon its publication, unless otherwise specified in the revised version.

6.4 We may notify you of any changes to this policy via email or through our website’s messaging system.

7. Your Rights

(a) The Right to Access

You have the right to confirm whether or not we process your personal data. If we do, you also have the right to access your personal data, along with additional information. This additional information includes details about the purposes of the processing, the categories of personal data involved, and the recipients of the personal data. As long as it does not infringe upon the rights and freedoms of others, we will provide you with a copy of your personal data.

(b) The Right to Rectification

You have the right to request the rectification of any inaccurate personal data about you. Additionally, considering the purposes of the processing, you can request the completion of any incomplete personal data.

(c) The Right to Erasure

Under certain circumstances, you have the right to request the erasure of your personal data. This applies when it is determined that the personal data is no longer necessary for the purposes it was collected or processed, when you withdraw your permission for authorization-based processing, when you object to the processing under specific rules of applicable data protection law, or when it is established that the personal data has been unlawfully processed. However, there are exceptions to the right to erasure. These exceptions include cases where processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for the establishment, exercise, or defense of legal claims, or for reasons of public interest.

(d) The Right to Restrict Processing

In certain circumstances, you have the right to restrict the processing of your personal data. This may apply when you contest the accuracy of the personal data, when the processing is unlawful but you oppose its erasure, when we no longer need the personal data for our processing purposes but you require it for legal claims, or when you have objected to the processing and verification of that objection is pending. If processing is restricted based on these grounds, we will continue to store your personal data and only process it for legal claims, protection of rights, or important public interest reasons.

(e) The Right to Object to Processing

You have the right to object to the processing of your personal data if it is necessary for the performance of a task carried out in the public interest, the exercise of official authority vested in us, or for legitimate interests pursued by us or a third party. If you object, we will stop processing your personal information unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or if the processing is for legal claims.

You also have the right to object to the processing of your personal data for direct marketing purposes, including profiling for such purposes. If you object, we will cease processing your personal data for this purpose.

Furthermore, you have the right to object to the processing of your personal data for scientific, historical research, or statistical purposes, based on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out in the public interest.

(f) The Right to Data Portability

You have the right to obtain the personal information provided to us, provided that:

– The processing is based on authorization; or

– The processing is carried out by automated means.

In such cases, you have the right to receive your personal data from us in a structured, commonly used, and machine-readable format. However, please note that this right does not apply if it would adversely affect the rights and freedoms of others.

(g) The Right to Complain to a Supervisory Authority

If you believe that the processing of your personal information violates data protection laws, you have the legal right to lodge a complaint with a supervisory authority responsible for data protection. You can do so in the EU member state where you usually reside, your place of work, or the location where the alleged infringement occurred.

(h) The Right to Withdraw Authorization

If the legal basis for processing your personal information is authorization, you have the right to withdraw that authorization at any time. However, please be aware that by doing so, we may not be able to provide you with certain features and functionality of our services. It is important to note that the withdrawal of permission will not affect the lawfulness of processing prior to the withdrawal request.

8. Notification of Breaches

In the event of unauthorized breaches or intrusions into our systems that may compromise the security of your personal data, we are committed to promptly notifying you. We will take all necessary measures and actions to prevent future occurrences and similar incidents.

9. Contact Us

If you have any inquiries regarding this Privacy and Data Protection Policy or the processing and usage of personal information in relation to our Software Applications or websites, please do not hesitate to reach out to us. To ensure a thorough and efficient response, kindly include your name and any other relevant information for identification and the complete processing of your request.